Shipping Info
Shipping costs?
Shipping costs are based on the costs charged by the carrier plus packing and materials courier service as most orders are delivered by truck to UPS and Post Office. Most scooter orders are shipped via UPS Ground and smaller items are shipped via USPS.
To ship a seascooter to Hawaii, Puerto Rico and to Alaska is an additional $70.
Our shopping cart does not have an option at this time to pay the difference in Shipping to Hawaii, Alaska and Overseas. Please contact us for payment instructions for these shipments.
When should I expect delivery?
Virtually all our products leave the warehouse by the second business day after you order; many times it’s faster than that.
During heavy shopping seasons, it may take up to three days to leave the warehouse. After the product leaves the warehouse, standard USPS Priority, UPS Ground and UPS Worldwide shipping times apply, which depending on your location and the volume being handled by the courier at the time. Generally shipping takes one to seven business days within the USA, longer for international shipments.
If it is past 7 business days and you still do not see your order, just let us know and we will help you track it down.
What about expedited delivery?
Overnight and second and third day shipping is available for an additional shipping charge. Please bear in mind that it may take a day or two for the manufacturer to ship the products from the warehouse in the first place.
When you order Next Day Air on Thursday, the order usually packs and ships on Friday morning as mentioned above, and so the “Next (business) Day” is then actually Monday. Unless you asked for Saturday Delivery.
Please contact us with questions about expedited shipping options.
Please Don’t Throw Away Your Ordered Items
Just be careful folks. This is a true story. A normal person (just like me and you) received their order. They forgot that they ordered three items. They took two of the more obvious items out of the package. Threw away the third item, and the box. Please be careful as some of our items are kind of small and if you’re not careful, could be overlooked.
Don’t let your stuff get stolen
This has not happened twice. The first time we paid for it, the second time we were “on to the gig”. UPS or USPS reports the package as “delivered” but the customer is saying it was stolen from their home, and for some reason we should pay for that. Once the carrier shows “delivered” the package is yours. If you’d prefer having the package sent “signature required” we can do this for free. Just let us know when you order.
Please, No Post Office Boxes for scooter orders. If you need it shipped to an APO or PO box, just let us know as the FREE shipping does not apply to scooter orders shipped to APOs or PO Boxes.
The ultimate “order stopper”. This is because UPS will NOT ship to a P.O. box. They will ship to a “rural route” box. If you put P.O. Box you might as well add a week to your delivery while we track you down again for another viable address.
Broken or damaged items during shipping
Before ten days, we will fix whatever is wrong. After ten days, it’s just a shame. This is UPS’s stated policy, so it has to be ours, too. They have to fix what they break, and they will not do this for us after ten days, so we cannot do this for you. Unpack those items right away and check them out.
Modifying or adding to your order later
Sometimes this is possible, but normally it’s not. Usually orders go out pretty fast. To add more items you’ll have to originate a new order, complete with shipping charges. Still, it never hurts to email us and see what can be done.
Cancellation of an Order
We understand if you need to cancel and order. Please understand that most orders ship out the same day within hours of being received, and if you cancel an order, we probably won’t be able to intercept it. Because of this you will have to refuse the delivery, RTS or send the item back for a refund.
Please keep in mind that if your order has been processed and within the possession of the shipping carrier, you will be responsible for the shipping fees to return the merchandise to us and will be charged the actual shipping fees for your order, even if it was shipped at no cost to you, as it costs us to ship items.
One of our shipping departments is in California.
This matters when you consider the geography. Orders from states adjacent to this state will get to you faster and orders to New York will generally take 5 business days.
International shipping and import duties.
We will ship outside the US if you’re ready for the cost of shipping. Our shopping cart is setup for flat rate shipping for orders in the in the continuous United States, so if you do order from overseas there will be an extra cost.
Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding / buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Do not confuse them for additional shipping charges.
We can only ship international orders to your verified billing address.
Please note: During the Christmas season, most of the shippers like UPS have been getting pretty bogged down. One of our customers writes to us about the difference he experienced between our US Postal and UPS shipping: “…My Seascooter Battery was shipped on the same date via the USPS and arrived on Monday 3 days later, but the Sea Doo Seascooter that you shipped via UPS arrived 11 days later on December 26th…It seems a little ridiculous for UPS to take 11 days to deliver when they [UPS] used to advertise how fast they could deliver.” Sincerely, ~ Roy Jones.