Returns made simple.

The 14-day return window

You may return new, unused merchandise within 14 days of delivery for a refund to your original payment method or for store credit. To qualify, the item must be:

• Unused, and never charged, installed, or put in water
• In its original packaging with all manuals, accessories, and parts
• Sent back with a return authorization (RMA) number from us

How to start a return

• Contact us through our contact form with your order number, the item you want to return, and the reason.
• We will reply with an RMA number and the return address. Some items must go back to the manufacturer or a different warehouse, so please wait for our instructions before shipping.
• Pack the item securely and ship it with tracking. Returns sent without an RMA number, or to the wrong address, may be refused.

Refunds

Once your return arrives, we inspect it and email you the result. Approved refunds are issued to your original payment method within 5 business days of inspection. Your bank may take a few more days to post it.

From each refund we deduct:

• Original shipping. If your order shipped free, we deduct what we paid to ship it to you.
• A restocking fee of up to 20% of the item price when the item is opened or its packaging is damaged or incomplete.

Return shipping is your responsibility, except when we sent the wrong item or the item arrived damaged or defective.

Items that cannot be returned

• Batteries and chargers that have been used, charged, or installed
• Electronic parts, such as circuit boards and switches, that have been installed
• Scooters that have been used in water
• Parts we special ordered or sourced at your request
• Items returned after the 14-day window

Scooters shipped by the manufacturer

Some scooters, including SUBLUE and Waydoo models, ship directly from the manufacturer's warehouse. Returns of these items go back to that warehouse and may also be subject to the manufacturer's own return conditions. We will email you the exact steps and handle the process with the manufacturer for you.

Returns we cannot accept

If a returned item is used, damaged, incomplete, or tested and found free of defects, we may refuse the return or reduce the refund. We will email you what we found. Refused items can be shipped back to you at your cost.

Damaged, defective, or wrong items

Check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us through our contact form within 48 hours of delivery with your order number. We will reply by email so you can send photos of the item, the box, and the shipping label. Keep all packaging until the issue is resolved, since the carrier may need to inspect it. In these cases we cover the return shipping and will repair, replace, or refund the item.

Defects that appear after the first 48 hours are handled under the warranty.

Lost packages

If your tracking has not updated in 7 business days, contact us. We will open a trace with the carrier. If the carrier confirms the package is lost, we will send a replacement or issue a refund.

Once the carrier marks a package as delivered, responsibility passes to you. If you want extra protection, contact us before your order ships and we will require a signature at no charge.