Returns

Your Satisfaction Guaranteed!

ScooterMotion.com wants you to be completely satisfied with your shopping experience. If, for any reason, you don't like or change your mind about an item you purchased from ScooterMotion.com, you may return New and Unused merchandise (with original contents and packaging) within 14 days from the original date of purchase for store credit or a refund to the original payment method. Original shipping charges will be deducted from the refund amount, even if you’re your order qualified for FREE shipping.

We reserve the right to charge a restocking fee of 20% on any merchandise returned.

Below are the shipping amounts for returned items that were originally shipped within the US. The amounts are shipping costs for each item.

Seascooters = $49
Non-RS and Explorer Batteries = $15
Explorer and RS Batteries = $30
Parts = $3-$15

Refunds will be made to original payment method with 3 business days after the return item has been received.

NOTE: ScooterMotion.com is not responsible for return shipping, nor any fees associated with return shipping. If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact our customer service department and shipping instructions will be given.

Defective Merchandise

If you receive an item that is damaged or defective, please contact Customer Service immediately by phone or email. Every manufacturer's policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly and ScooterMotion.com will not be able to offer you a solution as per our business agreement. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible.

Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.

Please note: ScooterMotion.com reserves the right to refuse any returned merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results. The may sound unreasonable, but any returned merchandise is not able to be resold.

You must contact us for all returns to obtain an RMA number and the correct address to return your item to. Some items must be returned directly to the manufacturer or other shipping warehouse location.

Damaged Package Claims

If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. ScooterMotion.com may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.

Lost Package Claims

If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by ScooterMotion.com are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages: USPS Express Mail - 10 business days from the day the order was shipped USPS Priority Mail - 14 business days from the day the order was shipped USPS First Class Mail - 21 business days from the day the order was shipped

If your package was not delivered within the time frames listed above, please complete a Lost Package Claim Form.

Please allow us 2-8 business days to contact the shipping carrier regarding your missing package.

Please do not open a claim with PayPal or you credit card issuing bank against the order, as this will further delay the process. 

 

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